Terms of Service
Please read these terms and conditions carefully before using our website and services. By accessing or using Cleanfast's website, you agree to be bound by these terms.
Effective Date:
1. Acceptance of Terms
By accessing and using the Cleanfast website located at cleanfast.company (the "Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Cleanfast Solutions Ltd ("Cleanfast", "we", "us", or "our") regarding your use of our Website, services, and any related applications or platforms.
If you do not agree to these Terms, please do not use our Website. Your continued use of the Website following any changes to these Terms will constitute your acceptance of such changes.
Legal Compliance
These Terms comply with UK consumer protection laws and international e-commerce regulations to ensure fair and transparent online business practices.
2. Use of Our Services
Permitted Uses
Cleanfast provides professional cleaning and facility management services. You may use our Website to:
- Learn about our cleaning services and solutions
- Request quotes and service information
- Contact our team for support
- Schedule consultations and site visits
- Access cleaning resources and guides
Prohibited Activities
You agree NOT to:
- Use the Website for any unlawful purpose or to solicit unlawful acts
- Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- Infringe upon or violate our intellectual property rights or the intellectual property rights of others
- Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- Submit false or misleading information
Professional Standards
Our services meet the highest industry standards and regulatory requirements
3. Service Descriptions and Pricing
Service Information
All service descriptions, pricing, and availability information on our Website is subject to change without notice. We strive to provide accurate and up-to-date information about our cleaning services.
Pricing may vary based on factors including:
- Size and type of facility
- Frequency of service
- Specialized cleaning requirements
- Location and accessibility
Quotations and Contracts
All quotations are valid for 30 days from the date of issue unless otherwise specified. Final pricing and service terms will be detailed in individual service contracts.
Service contracts may include:
- Detailed scope of work
- Pricing structure and payment terms
- Service frequency and schedule
- Insurance and liability coverage
- Termination conditions
4. User Accounts and Registration
While our Website primarily serves as an informational platform, certain services may require user registration or account creation. If you create an account with us, you are responsible for:
Account Responsibilities
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Immediately notifying us of any unauthorized use
- Ensuring your account information is accurate and up-to-date
Account Suspension
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or harmful activities. You may also terminate your account at any time by contacting our support team.
Data Security
Your personal information is protected with industry-standard security measures
5. Intellectual Property Rights
Our Content
The Website, including its design, text, graphics, images, logos, icons, software, and other content, is owned by Cleanfast Solutions Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, modify, or distribute our content
- Use our trademarks or branding
- Create derivative works based on our materials
- Use our content for commercial purposes without permission
User Content
By submitting content to our Website (such as feedback, testimonials, or inquiries), you grant us a worldwide, non-exclusive, royalty-free license to use, modify, and display such content in connection with our services.
You warrant that any content you submit:
- Does not infringe on third-party rights
- Is not defamatory or harmful
- Is accurate and truthful
- Complies with applicable laws
6. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Data Processing
We process personal data in accordance with:
- UK Data Protection Act 2018
- General Data Protection Regulation (GDPR)
- Our internal data protection policies
Cookie Usage
Our Website uses cookies and similar technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.
Compliance Standards
We adhere to the highest standards of data protection and privacy regulations
7. Limitation of Liability and Disclaimers
Service Limitations
While Cleanfast strives to provide high-quality cleaning services, our liability is limited as follows:
- Services are provided on a "best efforts" basis
- We are not liable for damages resulting from forces beyond our control
- Maximum liability is limited to the value of services provided
- We maintain comprehensive insurance coverage
Website Disclaimer
The Website and its content are provided "as is" without warranties of any kind. We do not warrant that:
- The Website will be error-free or uninterrupted
- Defects will be corrected
- The Website is free of harmful components
- Information is accurate or reliable
8. Modifications to Terms
Cleanfast reserves the right to modify these Terms at any time. When we make changes, we will:
Notification Process
- Post the updated Terms on this page
- Update the "Effective Date" at the top of these Terms
- Notify users via email for material changes
- Display prominent notices on our Website
Your Continued Use
Your continued use of the Website after any modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of our Website and services.
Stay Updated
We regularly review and update our terms to reflect best practices and legal requirements
9. Termination
Termination by Cleanfast
We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms.
Reasons for termination include:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of services
- Abuse of our staff or property
Termination by You
You may terminate your use of our Website at any time by simply discontinuing use of the site.
For service contracts:
- Follow termination clauses in your service agreement
- Provide required notice as specified in contract
- Settle any outstanding invoices
- Return any company property
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Website will be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution
We encourage resolving disputes through:
- Direct communication with our team
- Mediation services
- Alternative dispute resolution (ADR)
- Legal proceedings as a last resort
Legal Framework
Our operations are governed by UK law and industry regulations
11. Contact Information
If you have any questions about these Terms of Service, please contact us using the information below:
Our Address
Cleanfast Solutions Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Business Hours
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: Closed
Emergency services available 24/7
Related Policies and Documents
For your convenience, here are links to our other important policies and documents:
Thank You for Reading
By using Cleanfast's website and services, you acknowledge that you have read and understood these Terms of Service. We appreciate your business and look forward to serving you.