Privacy Policy
Last updated: December 15, 2024
1. Introduction
Cleanfast Solutions Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cleanfast.company or use our cleaning services.
This policy applies to all users of our website, services, and any related applications or platforms. By using our services, you consent to the data practices described in this policy.
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for legal compliance reasons. We will notify users of any material changes through our website or direct communication.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Service Information: Property details, service preferences, cleaning schedules
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Records of communications with our customer service team
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, referring websites, click patterns
- Location Data: General geographic location based on IP address
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about our cookie practices, please refer to our Cookie Policy.
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
To provide, maintain, and improve our cleaning services, including scheduling, quality assurance, and customer support.
Communication
To communicate with you about your bookings, service updates, promotional offers (with consent), and respond to inquiries.
Website Improvement
To analyze website usage, improve user experience, and develop new features and services.
Legal Compliance
To comply with legal obligations, enforce our terms of service, and protect our rights and safety.
Marketing (with consent)
To send you promotional materials and information about new services that may interest you.
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, and customer communication platforms. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
4.2 Legal Requirements
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change through our website or direct communication.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection practices
- Secure data storage with reputable cloud providers
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
If you become aware of any security breach affecting your personal information, please contact us immediately using the details provided below.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
Request access to your personal data and receive a copy in a structured, machine-readable format.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal information under certain circumstances.
Objection and Restriction
Object to processing or request restriction of processing in certain situations.
6.1 Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Using the unsubscribe link in our emails
- Contacting us directly using the information below
- Updating your preferences in your account settings
6.2 Cookie Preferences
You can manage your cookie preferences through your browser settings or our cookie consent manager. For more information, please see our Cookie Policy.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period varies depending on the type of information:
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of service + 3 years |
| Service Records | Duration of service + 6 years |
| Payment Information | 7 years (legal requirement) |
| Marketing Data | Until opt-out + 2 years |
| Website Analytics | 26 months |
After the retention period expires, we will securely delete or anonymize the relevant personal information.
8. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.
For UK and EU residents: We only transfer personal data to countries that the European Commission has determined provide an adequate level of data protection, or to countries where we have implemented appropriate safeguards such as standard contractual clauses.
If you have questions about international data transfers or the safeguards we implement, please contact us using the information below.
9. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Important: If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes through our website or direct communication
- Provide you with a summary of the changes upon request
We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Previous Versions
If you would like to review previous versions of this Privacy Policy, please contact us using the information below.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Cleanfast Solutions Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Contact Information
Data Protection Officer
We have appointed a Data Protection Officer who is responsible for overseeing our data protection practices. You can contact our DPO at [email protected] for any data protection-related inquiries.
12. Additional Resources
For more information about your privacy rights and how to exercise them, please visit:
Supervisory Authority
If you are located in the EU or UK and believe that we have not adequately addressed your concerns regarding data protection, you have the right to lodge a complaint with your local supervisory authority.